Privacy policy

Privacy Policy

Last updated: March 3, 2026

TXTURE ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products, and services (the "Services") to provide customers with a curated shopping experience.

Our store is hosted by Shopify Inc. ("Shopify"), which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, purchase from, or otherwise interact with the Services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

For the purposes of the New Zealand Privacy Act 2020 and other applicable privacy laws, the data controller is:

TXTURE
Suite 15909
Unit A Level G
26 Hobson Street
Auckland City 1010
New Zealand

Email: troy.lodge01@gmail.com

2. Personal Information We Collect

"Personal information" means information that identifies or can reasonably identify an individual. It does not include anonymised or de-identified information.

Depending on your interaction with us, we may collect:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Financial Information

  • Payment card details (processed securely via third-party payment providers)

  • Transaction confirmations

  • Billing information

Account Information

  • Username and password

  • Preferences and saved settings

Transaction Information

  • Products viewed, added to cart, purchased, returned, or exchanged

  • Order history

Communications

  • Customer service inquiries

  • Feedback and reviews

Device & Usage Information

  • IP address

  • Browser type

  • Device identifiers

  • Website interaction data

  • Cookies and tracking technologies

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you place orders, create an account, or contact us

  • Automatically through cookies and analytics technologies

  • From Shopify and service providers

  • From marketing or retail partners where legally permitted

4. How We Use Your Personal Information

We use your personal information to:

Provide and Fulfil Orders

  • Process payments

  • Ship products

  • Manage returns and exchanges

  • Maintain your account

Improve Services

  • Personalise shopping experience

  • Analyse usage trends

  • Improve product offerings

Marketing

  • Send promotional emails (you may unsubscribe anytime)

  • Deliver targeted advertising where permitted by law

Security & Fraud Prevention

  • Detect and prevent fraudulent activity

  • Protect customer accounts

  • Maintain platform security

Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to lawful requests

  • Enforce our policies

5. How We Disclose Personal Information

We may disclose personal information:

Service Providers

To Shopify, payment processors, shipping providers, IT service providers, cloud storage providers, and analytics providers.

Marketing Partners

For advertising and promotional services, in accordance with their privacy policies.

Business Transfers

In connection with mergers, acquisitions, restructuring, or sale of assets.

Legal Obligations

To comply with legal requirements, court orders, or regulatory authorities.

We do not sell personal information in the ordinary course of business.

6. Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information to operate and improve the Services.

Your information may be transferred and stored outside New Zealand, including in Canada and the United States, where Shopify or its service providers operate.

For more information, please review Shopify’s Privacy Policy at:
https://privacy.shopify.com

7. International Transfers

Personal information may be transferred outside New Zealand. Where required, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can guarantee absolute security.

Customers are responsible for safeguarding their account credentials.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

10. Your Rights (New Zealand & International Customers)

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to your personal information

  • Request correction of your personal information

If you are located in the UK or EEA, you may also have the right to:

  • Request erasure

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent

To exercise your rights, contact us using the details below.

We may require identity verification before fulfilling requests.

11. Children’s Privacy

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

12. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting information.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

TXTURE
Suite 15909
Unit A Level G
26 Hobson Street
Auckland City 1010
New Zealand

Email: txturenz@gmail.com

Last Updated: 3 March 2026